Henry Vilas Zoo is committed to maintaining a safe and enjoyable experience within our buildings and on our social media channels.
We have a zero-tolerance policy for disrespectful or dangerous conduct online.
We reserve the right to delete any content and/or block any users who post any content that is determined to be:
- hateful, insulting or life-threatening language toward other users, as well as Zoo staff members, volunteers or guests
- violent, abusive, or pornographic content
- comments or content that suggest or encourage dangerous or illegal activity
- misleading or false statements; as a trusted, science-based organization we do not support spreading misinformation
- posts or messages generated by bots or anonymous/fake accounts
- unproven or inaccurate accusations against individuals or organizations
- copyright infringement
- advertisement
- links to external websites
Additionally, our social media followers should be aware that all Zoo special event tickets are non-transferrable. We will remove posts from anyone who attempts to re-sell tickets or memberships. Only purchase tickets through the Henry Vilas Zoo website or from our Guest Services building on grounds.
We monitor our social media accounts Monday-Friday from 9:00 am to 4:00 pm (central time). Any comments or concerns posted outside these times are addressed as needed as soon as relevant staff members are available.