Policy Statement: This policy provides guidance regarding volunteer expectations as they relate to the time that the volunteer is representing themselves as a member of the HVZ team in a personal or professional capacity.

Guidelines for Henry Vilas Zoo Volunteers
1. Volunteer Policy. Volunteers understand that they are not employees of Dane County, and are not entitled to compensation from Dane County. Volunteers understand that Dane County will not be paying wages, stipend, or Workman's Compensation benefits. Finally, they understand that the HVZ volunteer program is not a guaranteed pathway to paid work, nor does it take the place of an internship or job shadow program of any kind.

2. Experience Expectations. Volunteering at Henry Vilas Zoo should be fun and meaningful for every volunteer. If at any point one of those two things becomes the opposite, volunteers can talk with the Volunteer Coordinator, and/or the HVZ staff member who works most closely with them.

3. Behavior Expectations. Volunteers understand that we are all humans working together toward the common well-being of our animals, guests and each other. They show respect, patience and understanding towards all humans on Zoo grounds.

4. Dress Code. Volunteers will wear weather-appropriate clothing with the HVZ logo and/or nametag visible at all times. Shoes will be closed-toed. Henry Vilas Zoo will not be held responsible in the event that a volunteer comes to harm due to inappropriate dress. Volunteers will not wear their shirts or nametags outside of official Henry Vilas Zoo volunteer service.

5. Representation. Volunteers represent the Henry Vilas Zoo any time they are in uniform and/or volunteering with Henry Vilas Zoo in an official capacity. They welcome, listen, include and teach all who come through our gates or interact with us in any way.

6. Communication. Volunteers communicate their questions, concerns, and other ideas in a timely manner to the Volunteer Coordinator and/or HVZ staff member who works closely with them.

7. Health. Volunteers put health first. Volunteers communicate with the Volunteer Coordinator regarding schedule changes related to health. They do not put themselves or others at risk by showing up to volunteer while sick. In the event a volunteer needs to take a break from service due to long-term health issues of any kind, Henry Vilas Zoo will work with the volunteer to coordinate communication over the break.

8. Support, Learning & Consequences. Volunteers understand that, although they may report directly to a variety of HVZ staff, they always have support through the Volunteer Coordinator. In the event that a volunteer violates one of the above expectations, and/or is acting in a manner that is contrary to the mission, vision and values of Henry Vilas Zoo, the Volunteer Coordinator will work with all involved to resolve the situation in a way that everyone can learn, improve and move forward in a healthy manner. Egregious or repeated violation of volunteer expectations may result in suspension or dismissal from the volunteer program.

9. The Volunteer gives permission to Henry Vilas Zoo to use images of them while on grounds in a promotional capacity for the Zoo and its programs.

10. Volunteers understand that a criminal background check is part of the onboarding process for all adult volunteers.